Who we are?
Technical Services is a team of elite technical experts whose #1 focus is to
help customers deploy and operate their networks effectively while delivering
the best possible customer experience. Our success is validated through
excellent financial results, growing customer satisfaction metrics, industry
recognition, and employee satisfaction scores. The Cisco TAC provides live
technical support through multiple channels, whenever and wherever you need it.
Technical Services ensures product & network operate efficiently and
benefit from the most up to date system and application software.
- You will work with our
customers across the globe from different cultural, gender, lingual and
- You will be a trusted
technical authority. You will guide your customers in solving problems of
highly complex issues in their systems, solutions or networks. You will deliver
a superb experience in a difficult situation. You will collaborate with your
customers over e-mail, phone, Webex,…
- You will be available for
our customers, ready to jump into a new problem situation. You will co-operate
with your customer to resolve the issue. You will maintain a high level of
accuracy for all your assigned work. You will apply due diligence and
- Be the first to lay hands
on the latest and greatest in the field of networking technology space. You
will get to work on technologies of tomorrow, today!
- We will encourage you to
be creative. We will give you freedom to change the way you and the team work.
- You are not alone. Your
team members and you form a tribe together. You will collaborate with top
talents across Cisco.
- You demonstrate ownership
of customers’ problems and drive them until resolution. You are the customers’
entry point to Cisco.
- You will author technical
documents, troubleshooting guides,… You will train junior engineers. You will
help others unleash their full potential.
- Typically requires
Bachelor’s or Master’s degree in engineering (preferably in Computer Science,
Electrical Engineering, Telecommunications)
- Minimum 3 years of
related experience involving customer exposure
- Good technical foundation
in networking is required, ideally CCNP or above (CCIE is a preferred)
- Fluent English
- Passion and demonstrated
ability to learn and work in a multicultural team environment
- Ability to drive to
achieve goals with limited supervision
crisis management skills