Customer Support Engineer/Warsaw
Who we are?
Cisco’s
Technical Services is a team of elite technical experts whose #1 focus is to
help customers deploy and operate their networks effectively while delivering
the best possible customer experience. Our success is validated through
excellent financial results, growing customer satisfaction metrics, industry
recognition, and employee satisfaction scores. The Cisco TAC provides live
technical support through multiple channels, whenever and wherever you need it.
Technical Services ensures product & network operate efficiently and
benefit from the most up to date system and application software.
What
You’ll Do
- You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.
- You will be a trusted technical authority. You will guide your customers in solving problems of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone, Webex,…
- You will be available for our customers, ready to jump into a new problem situation. You will co-operate with your customer to resolve the issue. You will maintain a high level of accuracy for all your assigned work. You will apply due diligence and prioritization.
- Be the first to lay hands on the latest and greatest in the field of networking technology space. You will get to work on technologies of tomorrow, today!
- We will encourage you to be creative. We will give you freedom to change the way you and the team work.
- You are not alone. Your team members and you form a tribe together. You will collaborate with top talents across Cisco.
- You demonstrate ownership of customers’ problems and drive them until resolution. You are the customers’ entry point to Cisco.
- You will author technical documents, troubleshooting guides,… You will train junior engineers. You will help others unleash their full potential.
Who you are
- Typically requires Bachelor’s or Master’s degree in engineering (preferably in Computer Science, Electrical Engineering, Telecommunications)
- Minimum 3 years of related experience involving customer exposure
- Good technical foundation in networking is required, ideally CCNP or above (CCIE is a preferred)
- Fluent English
- Passion and demonstrated ability to learn and work in a multicultural team environment
- Ability to drive to achieve goals with limited supervision
Proven crisis management skills