Systems Engineer– Warsaw

As part of the TSG Infrastructure Applications team, the Systems Engineer is responsible for messaging, and collaboration applications within the Global TSG group. This position will have an emphasis on the implementation and support of our current and future Exchange messaging infrastructure and Active Directory with its associated services. This person may also provide support, troubleshooting, maintenance and upgrades for other applications as needed. They will also test, deploy, and as needed design new systems and services, working closely with implementation specialists, business owners and other TSG teams as needed. The Systems Engineer will be an escalation point for the overall Global TSG team. 

Each member of the Infrastructure Applications team will have certain areas of focus within the team’s set of responsibilities, but will also have to work with and maintain other technologies maintained by the team.

  • Exchange and Active Directory will be the primary focus of this position
    • Assist in the operations and maintenance of a Microsoft Exchange 2016 environment.
    • Create, configure, and maintain Exchange databases, mailboxes, address lists, distribution groups, and message routing.
    • Assist as a Domain Administrator for the Microsoft Active Directory forest/domain..
  • At times, implement, maintain, and support components of:
    • Mobile Device Management; for secure information access and recommend evolving technology in the MDM space
    • Information-sharing tools and collaborative technologies, including
      • Cisco Webex
      • Skype For Business
      • Microsoft Teams
    • Conference/Desk booking systems
    • Polycom videoconferencing
  • Plan and coordinate the testing and deployment of new or upgraded systems with other TSG teams.
  • Provide 2nd and 3rd level support for Local, Regional, and Software Development TSG teams.
  • Provide daily system analysis to proactively predict and detect systems errors or anomalies in order to ensure maximum uptime and service quality.
  • Coordinate vendor services and support for infrastructure applications.
  • Communicate frequently and consistently with management and team members regarding project status, troubleshooting, change management and shared knowledge.
  • Identify opportunities to lower costs and/or improve service offerings.
  • Be a resource to Bain teams outside of TSG, including case teams and the Legal department.
  • Write and maintain documentation that describes operating procedures and system configuration.
  • Perform other duties as assigned or as responsibilities dictate.
  • Relevant bachelor’s degree or an equivalent combination of education and experience
  • Over 4 years of hands-on experience with deploying and supporting general infrastructure technologies
  • Experience working with Microsoft-specific infrastructure technologies
  • Advanced level experience with Microsoft Exchange 2010/2013/2016
  • PowerShell scripting
  • Experience with mail spam/security filtering appliances, such as Proofpoint Email Protection
  • Experience with Cloud based applications such as Office 365 and Skype for Business
  • Advanced detailed knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, etc.)
  • Strong understanding and background of working with a complex Active Directory, LDAP, and PKI infrastructure and the requirement of strictly following standards, procedures and processes.
  • Advanced knowledge of DNS, DHCP, Kerberos and Windows Authentication
  • High performance and standards as demonstrated by academic or previous job experience
  • Effective collaborator with both non-technical and TSG staff in all of Bain’s worldwide offices
  • Motivated self-starter with a high attention to detail