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Job Description

Full Job Description

Terms: Full-time permanent
Starting Salary: Commensurate with experience
Location: Ottawa preferred (hybrid working model) or remotely within Canada
Do you believe that everyone should have access to safe, high-quality care and that health is more than healthcare? If your answer is yes, we would like to invite you to join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”. During this journey HSO lives by its values of trust, inclusion, collaboration, innovation and learning, every single day!

Accreditation Canada is searching for a driven, passionate, and bilingual professional to support its health education program (EQual) in its bold ambition to broaden its impact across Canada and the world. The EQual program partners with a growing list of health professions to support the delivery of high-quality entry-to practice education.

As a Health Education Accreditation Specialist, you will have the opportunity to work on a dynamic and innovative team responsible for the operations of an accreditation program for a group of clients that offer health professional education programs in educational institutions such as community colleges, cégeps, polytechnics, career colleges and universities. This role is responsible for supporting clients as they work towards achieving their quality improvement goals. The Specialist will also act a resource for our teams of talented and highly motivated volunteer surveyors.
If you’re right for this role, you’re a self-starter; you enjoy and are motivated by the challenge of doing things differently. You’re a master collaborator and team player and have a knack for prioritizing and integrating multiple variables. You are people-centered, an excellent communicator and you thrive on delivering value to your clients!
You look at things with an eye for continuous quality improvement. You are a critical thinker, have an ability to synthesize large amounts of information, and experience in making complex judgements. You are flexible and can adjust your course as needed.
The Specialist is required to work evenings and weekends when managing accreditation survey activities. While accreditation surveys have changed due to COVID-19, and may be virtual at times, there is an expectation to travel for on-site surveys from time to time.
Let’s break it down. Your responsibilities include:
  • Building authentic and enduring relationships within the team and enterprise and with clients (educational programs and institutions), volunteers, partners, and stakeholders.
  • Acting as a key resource for our clients throughout their accreditation journey. You offer sound guidance and are proactive in providing coaching as required. You are passionate about the quality of your work and are committed to providing your clients with exceptional service.
  • Managing accreditation assessment activities to ensure they are adapted to client context and delivered in accordance with defined timelines and budgetary parameters. You balance competing priorities with ease and leverage your leadership skills when working with survey teams.
  • Communicating impactfully. You skillfully adapt your communication style and strategy to the audience and context. You write clear and concise accreditation reports in both French and English that accurately reflect the survey team’s assessment. You demonstrate professionalism, tact, and superior judgement.
  • Delivering education sessions. You are comfortable leading presentations and enjoy sharing your knowledge and experience with others.
  • Collaborating effectively with the members of the EQual team and across the enterprise. You contribute to business unit initiatives and lean on our team’s considerable talent to strengthen you in your role.
  • Innovating and contributing to the continuous improvement of the EQual program. You like staying on top of emerging trends, are not afraid to bring forward new ideas, are open-minded and have a keen interest in identifying opportunities for improvement.
  • Contributing positively to the culture of our team and enterprise. You support and foster a healthy workplace and are committed to continuous learning.
  • Demonstrating flexibility and agility in the context of evolving and changing circumstances. You function well in in-person and virtual work environments and can re-prioritize your work to support the EQual team wherever it is needed most.
You have a unique history. Does it include the education and experience listed below?
  • University degree and/or health professional credential, or equivalent experience, in a related field, such as education, healthcare or health services administration.
  • 4+ years of progressive and varied experience within the field of healthcare or education.
  • Excellent English communication skills. The ability to write clearly and concisely is essential.
  • Tried and tested analytical and critical thinking skills.
  • Knowledge of quality improvement principles.
You’ll stand out if you…
  • Have a Master’s in Education or similar study.
  • Are knowledgeable about and have accreditation experience.
  • Are bilingual and have excellent French communication skills (speaking, writing and understanding).
  • Have project management qualification(s) and/or experience.
  • Have quality assurance and improvement qualification(s).
  • Have experience in client services.
If you have what we are looking for? Submit your application today!
Have what we’re looking for? We’d love to hear from you!
It is a condition of employment that the successful applicant be fully vaccinated against COVID-19 prior to commencement, subject to approved exceptions under applicable human rights legislation.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Aboriginal persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.