Call Centre Agent
Job Description
Job Description
Call Centre Agent- Female (Bilingual)
A reputed Real Estate company based in Kuwait is looking to recruit Call Centre Agents
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation
Core Responsibilities:
1. Handle inbound and outbound calls.
2. Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
3. Call customers and potential customers whenever needed to inform them about the company’s new products, services, policies, … etc.
4. De-escalate situations involving dissatisfied customers, offering patient assistance and support.
5. Document all customer interactions and tickets in the (CRM) system
6. Regularly reviewing and updating the customers information in the (CRM) system.
7. Collaborate with the call center supervisor and the other call center agents to improve the customer service.
8. Ensure to follow the customers service script provided by the company.
9. Maintain strong customer relationships.
Skills
- Expertise in working as a call center professional in a professional agency or BPO.
- Good command of verbal communication skills to intrigue the listener and provide accurate information.
- A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
- Good computer skills.
- Smart communicator with the potential to elaborate practical advantages of the company’s products.
- Ready to adapt and elevate existing skills based on improvement feedback.
- Female Arab candidates
- Willing to work on a shift basis
- 6 day working day
