Student Support Assistant

• Level 3, $39.36 per hour plus 10.5% superannuation
• Casual appointment

The Opportunity

With a focus on future students, you will act as the first point of contact for prospective student enquiries multiple channels including phone calls (inbound and outbound), emails, live chat, and face to face enquiries, providing professional and meaningful communications personalised to the student’s background, current circumstances and career aspirations. You will utilise your knowledge of pathways and the admissions process to provide future students with an exceptional customer experience, from the first enquiry through to offer and beyond.

Additionally, you will also support the delivery of strategies, initiatives and events which contribute positively to the future student experience, including hosting regular campus tours, Orientation sessions and Open Day events.

You will

• establish and manage effective relationships with students, staff and other University clients through professional and sensitive communication;
• efficient use of electronic records systems to enter information and maintain accurate records;
• recognise and respond appropriately to future students from diverse backgrounds demonstrating cultural sensitivity;
• identify necessary points of referral to specialised services such as the Student Guild, AccessAbility, Support for Learning and Program Advice;
• work collaboratively within the team and with stakeholders to review and enhance services provided to students; and
• provide proactive referral of students to relevant specialist staff and follow up if required.

About you

You possess excellent communication skills, have an eye for detail and understand the importance of providing accurate, timely and personalised responses to customer enquiries. You enjoy showcasing your analytical and problem-solving skills and have the capability to use initiative to develop effective solutions and manage multiple priorities with conflicting deadlines. Additionally, you thrive working collaboratively with internal and external stakeholders and relish the opportunity to build and maintain strong working relationships with stakeholders.

You will possess:

• completion of an Associate Diploma, combined with experience in a customer-focussed environment;
• excellent interpersonal skills, with the ability to quickly develop rapport with customers from diverse backgrounds;
• demonstrated experience and commitment to delivering an exceptional customer experience, preferably in a high volume, omni-channel environment;
• high-level of digital literacy including experience with CRM systems; and
• experience within the higher education sector, or a solid understanding of the sector will be highly regarded.

Contact

For a confidential discussion, please contact:

Dave Bennetts

Student Central Coordinator

To Apply

All applications must be lodged through our website.

A completed application includes a resume, noting your application will be reviewed in alignment to the specified Selection Criteria as outlined within the advertisement.

Please ensure that your resume is one document for uploading to our e-Recruitment platform.

About University of the Sunshine Coast – UniSC

We’re a young, vibrant, and rapidly growing university with a focus on sustainability, impact and community. As one of Australia’s fastest growing universities, UniSC is ripe with opportunities for passionate, skilled and determined leaders who want to make an impact in higher education.

Our award-winning facilities span five campuses across Southeast Queensland, in regions renowned for their natural beauty, enviable lifestyles, diverse communities and rich cultural heritage. UniSC is the world’s only university operating within three UNESCO Biosphere Reserves and a UNESCO World Heritage Site.

We are one of the most respected universities in Australia for our teaching quality, as acknowledged by our five-star rating in the Good Universities Guide – a title we have held for 17 consecutive years.

UniSC is recognised as a global leader in sustainability principles. Our strong commitment to achieving sustainability is embedded in our teaching, research and how we operate, as evidenced by the 2022 Times Higher Education (THE) Impact Rankings in which we are the top ranked Queensland university for ‘Overall Impact.’ UniSC is also ranked in the top three percent globally for ‘Climate Action’ impact, and third in Australia for our global impact to ‘Life on Land’. We’re in the top four percent globally for ‘Life Below Water’. These rankings are a welcome recognition of our research, teaching and stewardship work in these specialty areas.

We’re focused on becoming Australia’s most relevant university. This means our research explores the timeliest topics of our era, those with the most significance for the future. We have 26 research fields ranked at – or well above – world standard according to the most recent Excellence in Research for Australia Rankings.

UniSC’s national and international research impact continues to grow exponentially. Since 2013, we have more than tripled our annual research income, and this is just the start of our story. We are young, ambitious, and determined to become Australia’s premier regional university.

We warmly encourage you to join us on this journey.

Benefits of working at UniSC

UniSC is a community which recognises and embraces diversity among our staff, students and community partnerships. We provide an inclusive environment where each person feels they belong and are respected, connected and empowered to contribute and grow in meaningful ways.

UniSC is a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative which aims to address and improve gender equity in the science, technology, engineering, mathematics and medicine (STEMM) disciplines. Attaining an award is recognition of our ongoing commitment to improving gender equity and ensuring that women from diverse backgrounds, as well as underrepresented groups, are best positioned to reach their full potential.