Account Manager / Sales Manager
Job Description
job description
Account Manager / Sales Manager (CPE & Routers)
Purpose of Role:
To develop and implement an innovative, growth focused commercial strategy, focusing primarily on fixed telecommunication devices (CPE’s, Routers & Smart Home) including ICT & cloud products.
To ensure that profitable business growth is accelerated, and that commercial success is achieved as per the vision and mission.
Accountability & Responsibilities of Role:
- Build and execute a new customer base strategy through competitive research, platform determination, benchmarking, messaging and audience identification
- Responsible for supporting Key Account Managers (KAMs) to understand needs of customers (typically complex in nature) & help develop solutions specific to a platform
- Understand technical sales process, analyze technical aspects of customers product/service requirements
- Act as a bridge between KAMs and Product Developers/Solution Architects to deliver on customer requirements
- Get involved in complex bid negotiation along with KAMs & other stake holders (governance process already defined)
- Developing and implementing the commercial strategy for the business and build sales channels accordingly.
- Build and maintain profitable partnerships with key stakeholders
- Monitor performance of commercial activities using key metrics and prepare reports for senior management
- Developing and maintaining an excellent understanding of the Telco Operators and the end user to ensure that their needs are met, and the business is retained.
- Assessing the risks to the business of any new commercial opportunities.
- Representing the company externally e.g. at networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimize all business development opportunities.
- Ensuring that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (KPIs)) in line with business objectives.
- Ensuring good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers.
- Observing and complying with company Standard Operating Procedures (SOPs).
- Reviewing and assessing the potentials to develop strategic partnerships with sector/department specialists.
- Working closely with the Head of Sales to manage key customers (existing and new), thereby improving turnover and profitability.
- Reviewing existing products, services and market.
Skills
Position Requirement:
- 3-5+ years of Experience in Telecom or ICT or similar sector with strong business development skills
- Degree in business administration/management also a degree or diploma in telecom will be a plus point
- Impressive, demonstrable track record and skills/experience gained within a similar position(s), at a similar level.
- Sales Management skills and experience.
- Credible and confident communicator (written and verbal) at all levels.
- Impressive presentation negotiating and influencing skills.
- Proven strategic aptitude and ability.
- Numerate with strong analytical and problem-solving ability.
- Excellent project management skills.
- Hands-on approach, with a ‘can-do’ attitude.
- Good ICT skills
- Fluency in English and Arabic.
- Excellent communication skills
- Analytical and multitasking skills
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