Emergency Communications Officer

January 25, 2023
Application ends: September 11, 2023

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Job Description

 

Full Job Description

The Emergency Communications and Operations Management Branch (ECOMB) is seeking applications for six (6) Temporary Part-Time Emergency Communications Officer positions. These positions are critical to operational policing. The major responsibilities of these positions include:

  • Working rotating shifts, day and night, 24/7, 365 days a year.
  • Once fully trained the Temporary Part-Time Emergency Communications Officer will rotate between two distinctive positions. An Emergency Communications Officer will be responsible for 1) answering/triaging 9-1-1 calls and 2) evaluating emergency and non-emergency calls.
  • As part of these positions, an Emergency Communications Officer will be responsible for the following tasks:
  • Evaluating telephone calls received on the Police Emergency and the Police Non-Emergency lines to determine the appropriate level, if any, of police response.
  • Prioritizing those events that require police response to determine the response criteria of that specific call.
  • Answering 9-1-1 overflow calls and determining the nature of the emergency so the call can be forwarded to the appropriate emergency response partner.
  • Providing information to the general public on police-related matters.
  • Answering the “police only” evaluator line to provide information and assistance to staff calls.
  • Screening emergency calls utilizing ANI/ALI (Automated Number/Location Identifiers) to confirm location of the emergency.
  • Triaging the call to the appropriate emergency response agency.
Qualifications:

  • Ability to perform duties in a shift work environment (24/7, 365 days/year).
  • Accurate and efficient typing skills.
  • Display a high level of integrity and confidentiality.
  • Critical thinking skills and a proven ability to make sound decisions.
  • Knowledge of Federal, Provincial and Municipal government services an asset.
  • Broad knowledge of police practices.
  • Above average geographical knowledge of the City of Edmonton and surrounding areas.
  • Customer service oriented with exceptional interpersonal skills.
  • Ability to communicate effectively, orally and in a written format.
  • Ability to manage demanding and high stress situations.
  • Ability to work effectively in a dynamic emergency communications centre environment managing multiple systems and critical emergency calls.
  • Proficient multi-tasking skills are essential.
  • Prior experience in a Police, public safety, or social work environment would be an asset.
  • Shortlisted candidates will be contacted for technical skill testing and psychological screening to be conducted onsite at Edmonton Police Service Headquarters.
  • Technical testing includes typing speed, decision making, data accuracy and other relevant skills.
  • Psychological screening includes a multiple-choice computer administered test and a clinical interview by a contracted psychologist.
  • Shortlisted candidates will also be asked to complete a hearing test and must meet the minimum hearing criteria as directed by the Emergency Communications and Operations Management Branch.
  • Probationary period of twelve (12) months will apply to this position.
  • Successful applicants will be required to attend and successfully complete a comprehensive multi-phase training program including intensive scenario-based training, classroom lectures and practical job shadowing.
  • As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance and suitability screening including social media checks. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:
Minimum 20 hours per month. Up to 10 hour shifts to provide 24 hour coverage, 7 days per week, 365 days per year.

Salary Range:

Job Level:
21B, Salary Grade: 050, $32.98 – $41.24 (Hourly), $2,639.10 – $3,299.90 (Bi-Weekly), $68,881.03 – $86,127.91 (Annually).

  • Completion of Grade 12 or equivalent required
  • Emergency Communications and Response Certificate and/or equivalent education from a recognized post-secondary institution, or
  • A minimum of two (2) years of emergency communications experience in a public safety environment or equivalent experience

Opportunity Concept Level:
21C, Salary Grade: 023, $27.76 – $31.68 (Hourly), $2,221.20 – $2,534.80 (Bi-Weekly), $57,973.32 – $66,158.28 (Annually).

  • Completion of Grade 12 or equivalent required
  • Minimum of two years of customer service-related experience

The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
General:

  • Civic Service Union 52 members are asked to send a copy of their application to the Union office.
  • The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
  • We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
  • Please include a current resume and covering letter with your online application.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote Labour mobility between the Provinces.a.