Finance and Benefits Administrator

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

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DEPARTMENT: Finance and Members’ Benefits

The Finance and Members’ Benefits (FMB) department is responsible for the Doctors of BC and Physician Master Agreement (PMA) programs’ finances, administering membership, and benefits to physicians. FMB provides assistance to physicians when joining or renewing their annual membership and processes negotiated benefit payments to qualifying physicians in BC. Staff often act as the first point of contact for all members and prospective members, taking enquires via multiple communication channels while providing a high level of customer service

THE JOB: Finance and Benefits Administrator

Reporting to the Accounting Manager, the Finance and Benefits Administrator is responsible for supporting both the finance administrators and member’s benefits administration team. In support of the finance administrative team, this role could be responsible for processing accounts payable, accounts receivable and performing general accounting duties for various companies including reconciliation of accounts, maintaining vendor and customer files, and preparing bank deposits. In support of the member’s benefits administrators, this role is responsible for a variety of Benefits functions including review, approval, processing and finalizing of applications to the following programs: Continuing Medical Education Program (CME); Contributory Professional Retirement Savings Plan (CPRSP); Canadian Medical Protective Association Dues Rebate Program (CMPA); Parental Leave Program (PLP); Rural Education Action Plan (REAP); Membership.

Accounts Payable

• Prepares accounts payable trade invoices & expense claims for payment and checks for accuracy, coding and authorization.
• Prepares and processes doctor’s claims – Honorariums, Protocols and Sessionals.
• Processes EFT honoraria, invoice and expense payments.
• Ensures rates and expenses are applied based on appropriate Board policies.
• Reconciles accounts payable to vendor statements.
• Responds to enquiries & correspondence from vendors, Doctors of BC staff and doctors regarding accounts payable.
• Maintains accounts payable files & spreadsheets.
• Provide assistance with the year-end audits.

Accounts Receivable

• Process accounts receivable invoices and statements including Government billings, Benefit programs and various companies.
• Responds to enquiries and correspondence from customers, physicians and Doctors of BC staff regarding accounts receivable matters.
• Codes and posts cash receipts and prepares bank deposits.

Provides support to the Finance and Members’ Benefits

• Reconciles and analyzes various general ledger accounts upon request.
• Completes month end procedures including journal entries.

Provides support to the various Benefit programs

• Provides comprehensive information by phone, email, or in person to physicians and their authorized representatives regarding the negotiated benefit programs, program guidelines, reimbursement amounts and T4A’s.
• Reviews applications for accuracy and ensures the eligibility criteria are met, follows up on outstanding information required before the application can be approved in accordance with the established program guidelines.

Other

• Provide information regarding the administration of programs and concerns raised by individuals.
• Conduct research as requested.
• Prepare correspondence regarding committee decisions.
• Provide general information to members or their authorized representatives, about Membership, dues and other related topics.

WHAT SUCCESS LOOKS LIKE

Building Relationships (B):

• Establishes and maintains relationships with peers and contacts with access to information and to key business partners
• Seeks and shares information and advice on how to get things done and who to involve

Communication for Results (B):

• Converses with, and writes to, peers in ways that support transactional and administrative activities
• Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action

Initiative (B):

• Volunteers to undertake tasks that stretch his or her capability.
• Identifies who can provide support and procures their input.
• Identifies problems and acts to prevent and solve them.

Problem Solving (B):

• Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems.
• Suggests alternative approaches that meet the needs of the organization, the situation, and those involved.
• Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.

Thoroughness (B):

• Follows and adheres to organizational systems that result in multiple routine yet critical activities to be identified and completed on time.
• Renegotiates priorities as necessary.
• Solicits feedback on performance in new tasks.
• Sets improvement standards to reduce errors, omissions, and oversights.

Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING:

• High school graduation and some work experience; OR an equivalent level of related work experience, education and/or training.
• Excellent customer service skills with a demonstrated ability to interact successfully with highly trained professionals.
• Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines
• Good interpersonal, oral communication and relationship management skills
• Adept at balancing major concurrent tasks and projects
• Proficiency with basic mathematical functions and data entry.
• Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands, and to seek leadership direction and support with priority setting when needed.
• Excellent computer skills using Word, PowerPoint, Outlook and Excel.
• Demonstrated ability to work independently and as a member of the team.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.