ICT Support Analyst – Helpdesk

Job Description

ICT Support Analyst – Helpdesk

About Us – Ko Wai Mātou

Beca is a professional services business who partner with our clients to make every day better for communities and places across New Zealand. We are the problem-solvers – the thinkers, the creators, the planners, and practitioners – who understand the vision of our clients and make things happen! As we start our second century, we’re excited about the fresh talent we’re nurturing, the innovative thinking we’re developing and the connections we’re forging. Visit us at www.beca.com

The Opportunity – Te Kāinga Rua

The Beca ICT team plays a critical role in delivering technology solutions and support services to the Beca business. The team works collaboratively across our global centers in the planning and delivery of an IT support network that maintains a progressive and technologically agile culture.

As our business grows, we have an opportunity for a resilient and customer focused graduate Helpdesk Support to provide IT Support in our Wellington office. Reporting to the Helpdesk Team Leader based in Auckland. You will be primarily responsible for resolving user requests via the phone. This is a busy ICT support role that covers a wide spectrum and training will be provided for the successful candidate.

Key role elements will include:

• Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues
• Being familiar with Office 365, Windows server, active directory, SCCM, security, file and directory permissions, adding/deleting users, etc.
• Working with senior staff to perform administrative and maintenance tasks for the corporation’s network/domain
• Providing effective and efficient Information and Communication Technologies (ICT) support to all Beca users.

About You – Te Rongoāto

This position will liaise with and support a diverse business with a large range of differing requirements so your ability to communicate to a large audience and anticipate needs will be very important. The following skills will be required for the role:

• Must be able to communicate in writing and orally with precision and clarity, and adjust for intended audience’s varying levels of understanding and background
• Understand and demonstrate the importance of excellent customer service
• Excellent problem solving skills
• A passion for Information Technology and have general IT knowledge gained through education or experience
• Strong organisational skills with good attention to detail
• Be self-motivated and ability in punctuality, time management, presentation and administration

Our Commitment to You – Tō Mātou Manawanui ki a Koe

• Experience in an exciting and successful business culture which respects and values all perspectives
• Opportunity to be part of our professional services firm contributing to the fabric of New Zealand communities
• Support for learning and development; our people have equal opportunity to build careers reflecting their abilities, passions, and potential, where they feel they belong and can be their true and best selves
• Our employee-ownership model, providing equity opportunities to our people
• Encouragement of balance in each aspect of your life – flexibility, wellbeing, and personal development

Do we have your attention? – Kua Kapohia Ngā Whatu?

Our people set us apart. If you’d like to join us, be at the forefront of change towards our next century and help Beca make everyday better, please apply online.