International Student Success Advisor

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Job Description

Full Job Description

EXISTING CNC CUPE Employees:For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions.

Employment Status Full Time Employment Type Regular Job Summary

Advising is a process that is fundamentally related to student retention and success. Specifically, the International Student Success Advisor helps students build solid educational plans and assists them in executing those plans. This position helps and empowers students to approach their education in an organized and meaningful way and creates a learner-centered environment to inform students of the nature of the Advisor/Student/Faculty relationship, and the roles and responsibilities of each.

Specific Duties

  • Participates in and adheres to professional standards in the academic advising community (e.g. National Academic Advising Association (NACADA), Canadian Association of College and University Student Services (CACUSS), Centre for Higher Education Research and Development (C.H.E.R.D.).
  • Utilizes a developmental advising model that motivates students to define their education and career goals.
  • Assists students in understanding program admission, prerequisites, and completion requirements using various advising tools.
  • Supports students in identifying barriers to success and refer them to resources and services.
  • Assists students in navigating through the student life cycle.
  • Understands and supports students at critical stages within their educational journey and refers them to appropriate support services for issues that cannot be resolved through Academic Advising.
  • Provides information on admission and placement testing, and assists with interpretation of results
  • Provides information on career exploration and facilitates student’s use of career services within the College’s available resources.
  • Utilizes CNC operating systems with a critical eye to assess, optimize and evaluate certificate and diploma completion requirements.
  • Maintains a thorough understanding of academic and non-academic policies and procedures and assists students to understand how these relate to academic standing and the student experience.
  • Maintains knowledge of CNC programming and provide feedback through appropriate mechanisms, including committee membership, Education Council proposals, etc.
  • Optimizes the student experience by providing timely feedback to student inquiries
  • Maintains confidentiality through every interaction, while ensuring appropriate documentation is kept accordingly.
  • Provides feedback and recommendations for improvements to systems (Colleague, Student Planner, etc).
  • Actively collaborates and participates in student information events and workshops (including but not limited to Orientation, Student Life Expo, Open house, Student Planner workshops, meet and greets, trades info tables, registration workshops, Health & Wellness Fair).
  • Maintains awareness of college-wide initiatives, latest programs and integrates new programming/pilots when possible.
  • Seeks out and participates in professional development opportunities for academic advising and specialized areas.
  • Advocates for Academic Advising on CNC committees and interdepartmental meetings.
  • You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
  • You will promote a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
  • Duties as assigned by Manager, Student Success & Retention or designate

In addition to regular Academic Advising responsibilities, International Student Success Advising includes:

  • Advises International students on Immigration, Refugees and Citizenship Canada (IRCC) requirements, pertaining to study permit renewals, visa renewals, and post-graduate work permit applications.
  • Analyses complex cases involving students’ immigration, wellbeing, and other matters, and advocate for international students in dealing with emerging issues.
  • Interprets legislation, regulations, and policies; define practices for CNC and communicate practices to colleagues.
  • Informs internal stakeholders about international study permit requirements regarding student progression through the student life cycle.
  • Facilitates and leads student immigration information webinars and workshops throughout the academic lifecycle.
  • Makes appropriate and timely referrals to support services on campus and community agencies pertinent to the unique needs of International Students.
  • Consults effectively with IRCC and Canadian Bureau for International Education (CBIE) to maintain a high standard of professional practice when needed.
  • Adheres to regulations and fulfil obligations to College of Immigration and Citizenship Consultants (CICC) and remain in good standing as a Regulated International Student Immigration Advisor (RISIA).

Skills & Qualifications

  • Awareness, sensitivity and demonstrated ability to relate well and work effectively with multicultural issues.
  • Excellent interpersonal and communication skills, both verbal and written and the ability to interact with students, staff and the public, in a professional manner.
  • Ability to work independently within continuous time restraints and deadlines.
  • Demonstrated ability to maintain confidentiality.
  • Demonstrated proficiency with a variety of computer systems and record keeping.
  • Ability to maintain relevant databases and prepare correspondence and reports.
  • Excellent problem solving and organizational skills.
  • Extensive knowledge of community resources, post-secondary programmes, systems, procedures, and systemic barriers.
  • Registered International Student Immigration Advisor (RISIA) training through Immigration Consultants of Canada Regulatory Council (ICCRC), or willing to obtain this certification within one year of appointment.
  • Fulfill obligations to ICCRC and remain in good standing as a RISIA.
  • Bachelor’s Degree in a relevant field.
  • Post Secondary education courses in cross-cultural or intercultural communication.
  • Knowledge of a language other than English.

Band I Grade NA Salary $62,319 (under review) Location Prince George CNC Campus Prince George Province BC Country Canada Department Student Services

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