PM-03 Opportunity

January 31, 2023
Application deadline closed.

Job Description

Full Job Description


Canadian Transportation Agency
Gatineau (Québec)
$65,547 to $70,622For further information on the organization, please visit Canadian Transportation Agency

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Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.Apply online

Important messages

Having the mission to protect the rights of people who require accessibility measures in transportation services, we are committed to creating an inclusive and barrier-free work environment, starting with the hiring process.

If you have a functional limitation / disability, give yourself every chance to succeed! All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please ensure that the information in your application is accurate at all times.

The inventory will be updated every 90 days. You will receive a notice in your applicant account 15 days before the end of your active period to determine whether or not you wish to keep being considered for an additional 90 days.


The Canadian Transportation Agency has many types of PM-03 positions in different directorates and teams across the organization.

Your role as a Facilitator: To review and attempt to resolve a high volume of complaints by air passengers against airlines, based on an analysis and thorough understanding of applicable terms and conditions of carriage, legislation, regulations, international conventions and jurisprudence. You will respond to related inquiries from the public, private sector, industry and other governmental entities regarding complaints, standards, practices, issues, trends and the Agency’s dispute resolution mandate and processes; and to occasionally undertake research and special projects that will help in the effective and efficient resolution of air travel complaints.

Your role as a Licensing and Charters Officer: To analyze and evaluate applications and support documents from licensed and unlicensed air carriers to operate international charter flights; research complex applications for licence and Charter permits; and make recommendations to management and Agency Members for decision; and participating in special projects as required.

Work environment

Come work for the federal government’s first independent regulatory body: The Canadian Transportation Agency.

An important mission: The Canadian Transportation Agency is a small organization (about 300 people) with an important mission – to advance Canadians’ economic and social well-being by:

  • Helping to keep the national transportation system running efficiently and smoothly
  • Protecting the fundamental right of persons with disabilities to accessible transportation
  • Providing consumer protection for air travelers.

A great place to work:
We are committed to creating a healthy and respectful workplace. Our small size enables us to meet regularly at all-staff events, and encourages dialogue and collaboration – both between managers and employees, and through inter-branch networks and tiger teams. You will have the opportunity to get to know and collaborate with many colleagues across the Agency.

The Canadian Transportation Agency has moved in a new workspace reflecting high standards of accessibility. We are located in the heart of Gatineau (60 Laval), with easy access to fitness facilities, public transportation and restaurants. We anticipate offering hybrid working arrangements in our new building.

For some positions, the intention is to offer full-time telework agreement. The work arrangements will be determined with Management based on operational requirements and the tasks of the position.

Intent of the process

This poster is an inventory from which a pool of partially or fully qualified candidates may be established through this process to staff future positions with various tenures (indeterminate, determinate and acting) with similar requirements, various language requirements and profiles and various security requirements, which may vary according to the position being staffed.

Results of this staffing process may be used for similar positions in the Agency and other departments and agencies in the federal government.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)



Completion of a minimum of two years of post-secondary education from a recognized institution or an acceptable combination of education, training and/or experience.

Degree equivalency


  • Experience in conducting research and analyzing lengthy documents and complex information.
  • Experience in preparing written documents to report facts, analysis, findings or recommendations (such as but not limited to briefing notes, reports, correspondence).
  • Experience in delivering client services or programs that require providing information or explanations.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)



Graduation with a degree from a recognized post-secondary institution in a field related to the position being staffed (e.g., travel and tourism, business, arts, social sciences, law or another discipline related to the positions being staffed).

Degree equivalency


Experience in working in an administrative tribunal.

Experience in applying air carrier conditions of carriage, legislation or regulations in the context of regulating, delivering, or supporting an air service.

Experience resolving complaints or supporting decision-makers’ resolution of complaints.

Experience in analyzing legislation, directives, policies, or guidelines to make recommendations.

Experience dealing with air transportation service providers or aeronautical authorities from Canada or foreign countries.


Canadian Transportation Agency is committed to maintaining a representative workforce reflective of Canadian society. In support of achieving a diversified workforce and our employment equity goals, qualified candidates who self-declare in a staffing process as Indigenous people, persons with disabilities, visible minorities and/or women may be selected for appointment to fulfill organizational needs, including reducing representation gaps.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB to CCC/CCC
English essential

Information on language requirements


  • Ability to communicate effectively in writing.
  • Ability to communicate effectively orally.
  • Ability to analyze and summarize complex information.
  • Ability to complete regular duties, establish priorities and meet deadlines under time and workload pressures.

  • Judgement
  • Initiative
  • Reasoning
  • Effective interpersonal skills

The following may be applied / assessed at a later date (may be needed for the job)


Knowledge of the provisions of the Canada Transportation Act, the Air Transportation Regulations or the Air Passenger Protection Regulations.

Willingness to work overtime from time to time.

Conditions of employment

Reliability Status security clearance


Public Service Entrance Exam UIT

Applicants must complete the Public Service Entrance Exam Unsupervised Internet Test as part of the screening for this selection process. This exam consists of two sub-tests: the Test of Reasoning and the Test of Judgement. While all applicants are asked to take the first sub-test, you will only be invited to take the second sub-test if additional information is required to complete the assessment. You will have 90 minutes to complete the Test of Reasoning and 75 minutes to complete the Test of Judgement (if required). You must complete the test(s) before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam – Unsupervised Internet Test

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You will need to provide the following :

  • Canadian Citizenship, if applicable
  • School Diploma
  • SLE, if applicable
  • Reference contact information (including your current Supervisor and past Supervisor)

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

Please ensure that your Personal Record Identifier (PRI) is included in your application (for internal candidates).

Please identify clearly your substantive group and level and your employment status on your resume and/or application form (for internal candidates).

All written communication obtained throughout the selection process, from the time of application to close of process, could be used to evaluate the candidate.

Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

It is your responsibility, as an applicant, to clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications and that adheres to the stipulated format. Please note that it is not sufficient to simply state that the qualification is “meet” or to provide a listing of current or past responsibilities. You must provide concrete examples which clearly demonstrate how you meet each factor of the screening criteria (Experience) for all essential and applicable Asset Qualifications.

The Asset Qualifications contained in the Statement of Merit Criteria may be used as a screening tool. Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users, including users from outside the Public Service (some email systems block these types of email).

Indeterminate employees at the same group and level or equivalent could be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Pass marks will be established for each qualification. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. Volume management strategies (Cut-off scores, top-down or random selection) may be used at any stage of the staffing process if there are a sufficient number of candidates to meet anticipated staffing needs.