Regional Director – Facilities Management (Retail)

January 3, 2023

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Job Description

Full Job Description


Role Advert


MAPP is the UK’s leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.


MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.


Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.


So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.


We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.


This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don’t apply for a role unless they feel that they fit 100% or cover everything. If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply. We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you!



Regional Director – FM – NE & Scotland Retail Portfolio

Facilities Management / Retail
Who Does This Role Report Into?

Director – Head of Facilities Management Operations
Role Summary

Purpose and Scope
The Regional Director is responsible for the direct management of properties (both commercial & retail) within our North East & Scotland portfolio, including the management and direction of staff reporting to them. The role will involve strategically supporting the building and portfolio based teams linking in with the existing Senior Facilities Team network within the region.
Additionally the Regional Director is responsible for representing MAPP in the local and regional business and real estate community in order to promote MAPP’s reputation and capabilities to prospective tenants, clients and the Client.
Line management of a team, enabling strong team performance through effective leadership, providing support and mentoring to colleagues.
Working collaboratively with internal stakeholders to deliver excellent customer service to our Clients and occupiers.
A high level of integrity and professionalism must be demonstrated and maintained at all times.
Skills (People & Technical)
IOSH / Member of IWFM
Building Management/Contractor management
Time management & Excellent organisational skills
Proven experience in production and presentation of Client / management reports
Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
Effective line management skills
Effective PC skills, including working knowledge of Microsoft and Google packages
Pro-active, flexible attitude to changes in the company, IT systems and the role
Values & Behaviour

Exhibition of MAPP Values

Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
Self Management including showing initiative, being proactive and meeting deadlines
Embracing Change including Technology
Engaging with the Big Picture
Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
Achieving Results and Prioritise Work
Innovative Solutions and Problem Solving
Developing Self and Others and willing to Learn
Level of Experience / Certifications
  • A track record of FM in multi-let office buildings & retail. Experience in investor-FM helpful.
  • Across buildings of different ages and sizes – a strong understanding of systems, equipment, technology and l andlord’s services is helpful
  • Of dealing with occupiers through fit out and everyday occupation and what matters to them
  • A good working knowledge of H&S, environmental and statutory regulations
  • A good working knowledge of FM in hard and soft services
  • A reasonable knowledge of networks, building management technology, industry software, compliance platforms and PO/invoice approval systems
  • Demonstrably strong customer service skills
  • Proven experience in service charge budgeting and understanding of RICS Codes
  • Implementing processes and procedures and bringing teams through to deliver them
Qualifications: Health & Safety – IOSH/NEBOSH
IWFM Member
RICS (Facilities Management) or working towards is desirable


Salary Range (Based on Experience)

4 – 5 
years experience of working in a similar role

£60,000 – £70,000 dependant on experience