Senior Site Reliability Engineer
Job Description
Full Job Description
How You Contribute To Our Vision: Key Responsibilities
- You partner with Engineering stakeholders to design and deliver a reliable, scalable, secure, and performant platform.
- You continuously strive to improve the customer experience: Full lifecycle support (creation, development, deployment, retirement), observability, flexible connectivity, and monitoring.
- You stay current on technology trends in order to suggest innovative tools and approaches to interesting problems.
- You share your expertise with the entire Engineering organization
- You participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage our on-call schedules.
About You: Skills and Attributes
- You have solved multiple problems by writing code to automate your way out of them and have a passion for replacing manual processes time and time again with your code
- You have been responsible for running critical services that multiple customers depend upon. You understand the importance and impact that operational optimization can have on a product and the positive ripple effects that it can have across an entire organization
- You believe CI servers, push-button deploys, time-series datastores, metrics dashboards, and centralized logging are not just “nice to haves,” they are critical pieces of infrastructure that rapidly pay for themselves. You are familiar with the tool-space and can suggest products in each of these areas.
- You are empathetic: You take others’ opinions into account and clearly communicate your thoughts to reach technical solutions quickly.
- You consider it important to understand and appreciate your customers, and enjoy seeing your work improve the work of others.
Minimum Requirements
- Experience in a dynamic language like Ruby or Python
- Experience working on cloud-native infrastructure (e.g. AWS, GCP, Azure)
- Experience working with a container scheduler platform, preferably Kubernetes
- Experience with cloud-native network services like Transit Gateways, VPC configurations, and peering.
- Experience with load balancing (Nginx, NLB/ALB, etc.), traffic ingress, and egress techniques.
Preferred Requirements
- Experience with infrastructure as code (Terraform or CloudFormation)
- Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk, etc.)
- Knowledge of configuration management systems like Ansible, Chef, or Puppet
- Experience in automating releases, continuous integration/delivery systems, and relevant tools (e.g., Jenkins, CircleCI, Travis CI, Buildkite, etc.)
The base salary range for this position is 140,000 – 193,000 CAD. This role may also be eligible for bonus, commission, equity, and benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
PagerDuty is a global company focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working.
As a Dutonian, you can expect competitive pay and benefits; structured learning, development, and advancement; immersion in our award-winning company culture; and exceptional colleagues. PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those countries and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your fellow Dutonians.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty Offers
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid volunteer time off – 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
- Dutonian Wellness Days & Midyear Wellness Week – scheduled company-wide paid days off in addition to PTO and scheduled holidays
- HibernationDuty – a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge