Spa Receptionist – Fairmont Doha

Spa Receptionist – Fairmont Doha

Fairmont Doha Location Doha, Ad Dawḩah, Qatar Category Rooms FAIRMONT Posted Date 12/29/2022
Startdatum :
12/30/2022 Job Type Unbefristet Vollzeit

Minimum two years’ experience as a spa receptionist.

Confident in guest handling and ability to deliver outstanding customer service.
Multitasking and coordinating with different teams is a requirement.

Computer skills related to spa appointment software and cashier process.
Telephone etiquette.

Quick thinker, courteous and welcoming .
Professional and well-groomed.

Flexible.

Ensure the facility is in peak condition and clean at all times.

Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.

Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
Deal with any guest complaints, comments or concerns with discretion and urgency.

Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and ensuring delivery to the needful delivery points.
Ensure lighting and music levels are correctly set and maintained.

Clean and disinfect all reception area and if asked, support the cleanliness and hygiene of the member locker room.
* Restock water and maintain a selection of magazines at all time.

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