Team Leader, Enrolment Communications and Customer Service / Senior Customer Service Officer (VPSG4)

The VEC has TWO vacant positions within the Electoral Enrolment Branch: ONE individual to be Team Leader, Enrolment Communications and Customer Service (TLECCS); and ONE individual to be Senior Customer Service Officer (SCSO).

This is a unique opportunity as you will be able to apply for the TLECCS position and also be considered for the SCSO position. Please specify within your application if you want to apply for TLECCS, SCSO or both. Alternatively, you may just apply for the SCSO position.

About the roles

TLECCS:

Reporting to the Enrolment Service Delivery Manager, you will be responsible for managing and overseeing the front of house/reception team, which provides assistance to the public face to face, by phone and by email. This is a VPS Grade 4.1 role with an anual salary of between $90,067.00 to $102,192.00, plus superannuation.

SCSO:

Reporting to TLECCS, you will be responsible for providing day-today supervision and support to the Customer Service Officers and front of house staff. This is a VPS Grade 3.2 role with an annual salary of between $82,101.00 to $88,336.00, plus superannuation.

For a complete list of responsibilities, and to determine the distinguishing factors of each role, please view the Position Descriptions attached to this job advertisement.

What you’ll bring to the role

• An exceptional leader who promotes a safe working environment
• Experience supervising small teams
• Drive individual and team success through providing regular and constructive feedback
• Excellent written and verbal communication skills
• Innovative and engages in business improvement initiatives

How to apply
All applicants must submit:

• a current CV and
• a cover letter, 500 words or less, outlining your experience and what you can bring to the role/s you apply for.

Applications should be lodged online via the Apply Now button (below). The VEC can only accept applications lodged via Victorian Government Careers website.

We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.

Applications close at 11:59pm on Monday, 16 January 2023.

Successful applicants will be required to satisfy character clearance requirements, including but not limited to national police check and working with children check.

We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all.