Team Manager

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Job Description

Full Job Description

Looking for a rewarding Career in the NHS with enhanced salary and benefits package?

The NHS is the largest employer in Scotland!


Who We Are

As NHS Scotland’s unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services


Where We Are

Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Dundee Regional Centre.


This Role: 
Team Manager


Working as a part of a multi-disciplinary team, the Team Manager will provide visible and accessible leadership to staff within the clinical contact centre environment, managing their own team of direct reports. They also provide supervision on the mechanistic use of the protocols and processes together with general management support, both at team and shift management level to staff who are working within a patient facing environment. An experienced manager providing pro-active leadership and coaching to aid the development of staff in line with the organisational core values to deliver a safe and efficient service to callers.



Please download the Job Pack for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

The closing date for submitting your completed application is 13th January 2023 at midnight.


NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.