Call Center Agents
Job Description
Job Description
Call Center Agents
Responsibilities:
- Answer incoming calls and respond to customer’s emails
- Manage and resolve customer complaints
- Place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Benefits:
- Felixable working hours.
- Monthly incentives.
- Eligibility to work from home (3 Months per year).
Skills
- University or Diploma Degree preferred.
- 1 years’ experience in a call center environment.
- Superior listening, verbal and written communication skills.
- Knowledge of Customer service practices and principles.
- Excellent data entry and typing skills.
- Excellent interpersonal skills.
- Ability to handle stressful situation appropriately.
- Bilingual ( English and Arabic ) ( Read , Written & Spoken).
- Telephone Handling Skills.
