Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

• Accelerate your career with Mercedes-Benz Financial Services
• Challenge yourself with a steep learning curve, ability to work flexibly
• Join an exciting, high performing automotive financial services business

At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that retailers and customers need—all at a great place to work. We strive to be the company of choice for all our customers’, from financing and insurance, through to a whole host of vehicle-related services.
As part of the global Mercedes-Benz Mobility AG organisation, we’re proud to be a driving force in the automotive sector. We’re firmly focused on the key global trends of our time: electrification, sustainability, digitalisation and artificial intelligence. We have a clear ambition:
Best-in-class mobility services — customer-centric, seamless and flexible.
About us as an employer
At Mercedes-Benz Financial Services, we believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, on-site parking, gym, cafeteria and much more. We support our organisation with the opportunity to work flexibly with being in the office and working remotely from home.
We are proud to be recognised as a Workplace Gender Equality Employer of Choice and support a flexible and progressive work culture. Our passion for our people extends to Employee Recognition and Reward programs, as well as learning and development opportunities.
At Mercedes-Benz Financial Services Australia, we aim to facilitate improved business outcomes and achievement of business goals by embracing diversity and inclusion to ensure we are eliminating discrimination on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.
We can’t achieve this ambition without dedicated, passionate employees. We’re looking for our next Customer Service SUPERSTAR. Come and join our busy Customer Service team based at our head officer in Mulgrave. This role will provide the opportunity to deliver exceptional customer experiences everyday whilst contributing to our company’s service targets and providing a world class service experience for our Mercedes-Benz customer base and dealership network.
What’s in it for you?
S how us how you can provide the WOW factor in every interaction with our valued Customers and Retailers. You’ll become an expert in our Finance products and be required to successfully multitask each day by answering and responding to inbound calls and emails. Working within our Customer Service team within Mercedes-Benz Financial Services is a great opportunity to gain exposure to our business operations.
If this sounds like the role you’ve been looking for, we’d love to have you on board—we can make a difference together!
What you’ll do:

• Responding to and satisfying finance customer enquiries and contract maintenance requests via various channels. An expectation of 100 items (calls/email) per day to be actioned and administrative tasks to support these requests.
• Responding to and satisfying the National Dealer Network enquiries and completing any related administration tasks within agreed service levels.
• General administration tasks and completion of customer correspondence requests.
• Provide a best in class customer experience to every customer, employee or dealer on every interaction in line with Customer service guidelines and expectations.
• Achieve Customer Service Team and individual KPI’s.

The skills we’re looking for:

• A fast learner, keen to work in a fast-paced environment.
• A passionate, proactive and customer-focused professional who is driven to succeed.
• A proven ability to work toward ambitious team and individual targets.
• Adequate listening and communication skills, a friendly and confident approach to customer service and sales.
• Prior experience in Finance / Insurance is preferable but we are looking for team players who have a passion for delivering a first class customer experience, with demonstrated success in a high volume multi-tasking environment.
• A team player who interacts well with team, management, and the wider business units.
• Self discipline and effective time management skills.
• Flexible and able to assist with our opening hours of 8:30am to 5:00pm M-F and flexibility for possible Saturdays. Must be able to work within these hours.

If you are passionate about sales and want to grow your career with our prestigious brand, please express your interest please apply by Friday 27th January 2023

This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position.