Customer Service Representative

Customer Service Representative (Sun-Thurs) Sunday 6am–2pm Mon – Thurs 2pm – 10pm

Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients’ online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible.

About the Job
We are growing and have a position open on our 24/7 customer service and fraud prevention team. This is a full-time position in our Westlake Village office where you will be collaborating with teams of creative individuals in order to help continue to push the company forward. The Customer Service Representative/Fraud Analyst position will answer customer queries, verify documentation and analyze accounts for potential fraud. The role requires the ability to multitask, analyze data and provide excellent customer support. Training will be 6am-2pm weekdays for the first month or so, then the schedule will pivot to Sunday 6am–2pm and Mon – Thurs 2pm – 10pm. Please note that the schedule may fluctuate per the needs of the team, but we are specifically hiring for this shift on these days.

As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants.

Responsibilities
This position requires performing a wide range of duties including, but not limited to, the following:

• Investigate and review a multitude of factors in determining whether new and existing accounts are fraudulent. This will include training in the use of fraud analysis services used by a wide spectrum of businesses.
• Converse with customers and provide technical and account support via phone, email, and live chat.
• Accurately verify various documents where precision are a must.
• Work with a variety of departments in escalating and solving issues our customers may have with our website or its members.
• Be able to have a flexible schedule and work evenings, weekends, and holidays. Department is 24/7/365.
• Comfortably and maturely work with adult-oriented content.

Desired Qualifications & Experience

• Excellent communication skills via phone, email, and live chat.
• Strong overall Internet and computer skills (web browsers, troubleshooting, typing 45 WPM).
• Willingness to work a variety of shifts (though you will have a set schedule).
• Positive, team-oriented attitude with great interpersonal skills.

Bonus Points

• Experience with credit card fraud analysis.
• Experience collaborating between IT, software development and product groups.

Compensation will include hourly pay. Full benefits package including health/dental/vision and an attractive 401K plan.

For consideration, please send along your resume and hourly requirements.

Principals ONLY!

CCPA Notice at Collection for California Employees and Applicants
Effective Date: January 1, 2023
Drafted and Updated: October 27, 2022

VS MEDIA, INC. collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

• Identifying information, such as your full name, gender, date of birth, and signature.
• Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status.
• Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information.
• Dependent’s or other individual’s information, such as their full name, address, date of birth, and Social Security numbers (SSN).
• National identifiers, such as SSN, passport and visa information, and immigration status and documentation.
• Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes.
• Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.
• Financial information, such as banking details, tax information, payroll information, and withholdings.
• Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information.
• Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company’s information systems and networks.
• Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
• Sensory or surveillance information, such as COVID-19 related temperature checks and call monitoring and video surveillance.

The Company collects Personal Information to use or disclose as appropriate to:

• Comply with all applicable laws and regulations.
• Recruit and evaluate job applicants and candidates for employment.
• Conduct background checks.
• Manage your employment relationship with us, including for:
• onboarding processes;
• timekeeping, payroll, and expense report administration;
• employee benefits administration;
• employee training and development requirements;
• the creation, maintenance, and security of your online employee accounts;
• reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;
• workers’ compensation claims management;
• employee job performance, including goals and performance reviews, promotions, discipline, and termination; and

other human resources purposes.

• Manage and monitor employee access to company facilities, equipment, and systems.
• Conduct internal audits and workplace investigations.
• Investigate and enforce compliance with and potential breaches of Company policies and procedures.
• Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company.
• Maintain commercial insurance policies and coverages, including for workers’ compensation and other liability insurance.
• Perform workforce analytics, data analytics, and benchmarking.
• Administer and maintain the Company’s operations, including for safety purposes.
• For client marketing purposes.
• Exercise or defend the legal rights of the Company and its employees, affiliates and agents.