Customer Service Representative (Chat Support / Social Media)
Job Description
Job Description
Purpose:
To attend and resolve customer complaints related to Ooredoo product/ services and programme benefits ensuring complete customer satisfaction coming through social media channels like Facebook, twitter, Live Chat etc.
Context:
Respond to customer needs related to Ooredoo services/products, including after-sales services, programme benefits enhancing customer relationship and experience.
Overview
Customer Service Representatives to provide superior customer services to all customers on the digital platform like Facebook, Twitter, Live Chat, Instagram etc.
Business orientation
Encourage healthy relationship between customers and Ooredoo to enhance customer satisfaction
Skills
EXPERIENCE AND QUALIFICATIONS
• 3 years Call Centre or Customer service experience highly desirable
• Bilingual Communication Skills
• Social media awareness / searching engine online.
• Excellent command of Arabic and English language
• Excellent knowledge of social applications such as Facebook, Twitter, YouTube, Instagram
• Team player.
• Ability to work under pressure
• Willingness to work in all shifts
Minimum Entry Qualifications
• Valid Qatar ID
• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Good PC literacy – MS Word, Outlook, Internet and Intranet system
