Field Product Support – Engineering (Territory: Greater London & South East England)

Are you looking for a field service role in which the work you do really matters?

Does a rewarding career with a progressive, high-tech business, excite you?

We are currently recruiting for a Field Service Engineer looking for their next step in their professional development to join Roche Diagnostics, the world’s leading health supplier in Diagnostics equipment. We are passionate about transforming patients’ lives and at Roche, we focus on developing innovative medicines and diagnostic tests that help patients live longer, better lives.

We invite applications from field service engineers with experience of fault diagnosis and repair of electro-mechanical/fluidic/electronics systems, or from someone with the right skills and attitude wanting to move into a field service position. Ideally you will have started your career troubleshooting at component level and have progressively built up your expertise to systems level in any of these industries (biomedical engineering, industrial engineering, automation, aerospace but to name a few).

This exciting position sits within the Technical Services group which mission is to provide technical support for varied electrical/mechanical medical equipment. With exciting plans for future equipment launches in the pipeline and strong R&D investment in the product portfolio, you will be coming in to the Technical support team at an opportune time to support significant growth within key business accounts across your territory and the UK.

As part of the UK Engineering Support team, you will report to a regional Technical Regional Manager and provide preventative, corrective, modification, installation & out of hours support to customers on specified products ranging from large to medium sized equipment. You will monitor and act appropriately upon key metrics to provide an effective and efficient service in key NHS/University laboratories and private service providers. You will provide on-site and office-based customer training.

We would welcome applicants from in and around the M25. You will on occasions be expected to travel throughout the UK.

Your profile

You are an ambitious and consistent, qualified engineer – with good previous service experience of working with high-value capital equipment. You will be qualified to an HNC/HND level or above in electronics. A relevant science subject would also be desirable.

You will possess a confident working approach. Customer focused, you will be capable of representing the company in a positive manner at client sites that enhances the reputation and professionalism of Roche Diagnostics Limited. You will excel in building productive customer relationships in a complex matrix environment.

Investing in you

Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year – but equally importantly in its people.

What this means for you is, not only a competitive salary and benefits package, but also a recognised product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry’s broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.