Graduate Support Engineer

Graduate Support Engineer – Gilching – global tech company – Up to €47,000

Gilching based office – hybrid working arrangement

If you are a high achiever and keen to build a career within the world of technology then we would love to hear from you. You can accelerate your career and explore exciting personal and professional development opportunities with this welcoming and tight knit team.

Working with teams around the world you can build your skills in a fast-moving workspace, where there’s never a dull moment.

As a Graduate Support Engineer, you will be responsible for handling customer incidents and delivering exceptional technical solutions to customers from first contact to resolution.

Your day to day duties:

• Take ownership of all customer incidents, service requests and queries from start to resolution.
• Prioritising, categorising and resolving faults promptly.
• Where appropriate, escalate faults to other technical teams and ensure timely resolution.
• Maintaining a commitment to keeping customers informed to build and maintain relationships of trust with customers.
• Providing excellent customer service at all times to exceed customer expectations.
• The Support Engineering role encompasses many other aspects alongside technical problem solving, including; end customer consultancy and success, delivering software upgrades from product release packages, quality management and internal tooling development.

Who are we looking for?

• Bachelors degree/equivalent in a MINT or related subject
• Native German speaker with good English
• Good experience of delivering customer service (this could be retail).
• Passion for technology.
• Great communication skills.
• Personal commitment to delivering high standards of customer satisfaction.
• Demonstrate proof of eligibility to work in Germany.

This company are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. Programs include “Rising Star” and “Women in Tech”.

Please apply here with your CV.

In order to be considered for this role you must be able to demonstrate proof of eligibility to work in Germany and hold a valid work visa if applicable.

Job Type: Full-time

Salary: 47,000.00€ per year

Ability to commute/relocate:

• 82205 Gilching: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Did you graduate in a MINT or related subject?
• Do you have customer service experience, ie a previous support role or retail?