Registered Nurse – Telehealth

About the Role

As a qualified and experienced Registered Nurse you will support one of our largest Federal Government clients in a Clinical Contact Centre Agent role.

These are fantastic opportunities to work from anywhere across Australia, even from the comfort of your own home!

You will provide clinical support and customer service to our client’s customers via inbound or outbound calls and correspondence processing. This includes answering inbound or outbound phone contact, conducting health interviews and assessments, and adhering to a strict scope of practice defined by our client and your level of professional qualification.

Document all interactions in accordance with applicable standards, guidelines and work instructions. Identify and escalate incidents and concerns in line with Serco’s Clinical Governance Framework and ensure protection of personal information in accordance with Serco and our client’s policies and procedures.

Participate in team meetings and staff training activities including preparing and assisting in the provision of training of other staff members at the direction of a Clinical Team Leader/Operations Manager. Work effectively and cohesively in a team environment, proactively suggest ways to improve our processes, product and foster a positive work culture.

Successfully achieve individual and team performance targets as specified by contractual agreement between Serco and our client.

About You

You have a professional, patient, and friendly manner and enjoy interacting with patients and assisting with various healthcare needs.

You enjoy working independently as well as part of a multidisciplinary team, with a commitment to delivering safe, efficient and high-quality care. You take pride in contributing to the delivery of the highest standards of care to patients.

Collaborative with a strong customer service focus, and the ability to build rapport and trust quickly and easily. A quick problem solver, able to ‘think on your feet’ with a strong governance and compliance background is a must.

Strong governance and compliance background, and a quick problem solver with the ability to ‘think on your feet’.

Respectful and professional, you demonstrate exceptional moral values in everything you do.

To be successful in this role, you will have:

• Bachelor of Nursing or Equivalent
• Minimum of 3 years full-time (or part-time equivalent) in the healthcare system. Varied nursing background involving public contact, not limited to A&E, Paediatric, Community Care and Acute Medical/Surgical
• Current unconditional and unrestricted registration as a Registered Nurse with the

Australian Health Practitioner Regulation Agency (APHRA)

• Recent participation in CPD activities in accordance with APRHA
• Strong oral and written communication skills
• Ability to work independently as well as part of a multidisciplinary team
• Experience in inbound, outbound call handling and correspondence
• National Police Check and clearances as per requirement from the client
• Strong computer and IT competency

Rewards & Benefits

• Be part of an amazing culture, based on the values of trust, care, innovation and pride
• Gain access to Global Employee Networks that embrace diversity and inclusion
• ‘Start with a job and stay for a career’ with extensive employment and growth opportunities across Serco’s many contracts
• Meaningful work providing healthcare supporting services to the community
• Paid annual and personal leave (For Full Time/Part time Employees)
• Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more!
• Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)
• Join a dedicated team of collaborative and supportive health professionals

About Us

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world’s best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the ‘Apply Now’ button.

If you would like to learn more about these and other opportunities available, please visit www.serco.com/aspac/careers to find out more.

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging #indigenous