Student Care Coordinator

January 8, 2023

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Job Description

Full Job Description

SS DOS Administration

Position Type –
Full Time – Operating Funded
Salary Range –
$63,663 to $88,722 per year
Grade –
Hours –

This position is a part of the Non-Academic Staff Association (NASA).

This posting will be used to hire 2 positions and offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location – North campus

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Department summary

The Dean of Students supports all students — undergraduate and graduate — in the pursuit of academic and personal success. The Dean of Students collaborates with faculties, offices, and services across all campuses to deliver effective programming and provides leadership on university policies and initiatives.

The Office of the Dean of Students coordinates many services that strive to create diverse and inclusive support in all stages of the student experience, including: academic resources, career and professional development health & wellness services, and community resources.

Position summary

Reporting to the Manager, Student Care Coordination, this position will play a critical role in supporting the mission for student success from the Dean of Students at the University of Alberta (U of A). The Student Care Coordinator (SCC) is responsible for assessing, responding, and addressing student-related situations that have the potential to adversely impact the student’s success and experience as well as the U of A community. The incumbent will manage the response to students in varying degrees of distress which impact their academic and personal pursuits on campus. The incumbent implements the operational activities of the Dean of Students (DoS) and the office’s role in managing response to complaints and disclosures under the Student Misconduct Complaint Procedure and the Sexual and Gender-Based Violence Policy.

The incumbent will support students in whatever capacity is required. The primary component of the incumbent’s work will be supporting students impacted by misconduct on campus by taking disclosures and overviewing and implementing action when appropriate, including the use of non-disciplinary accountability options such as restorative practices and transformative justice.

Responsibilities include a collaborative process of assessment, planning, and coordination of services and supports to meet a student’s wellbeing and academic needs. In addition to support those impacted by misconduct, the SCC will also support students who have complex mental health concerns, including those who have been hospitalized, and require access to multiple on and off campus services and supports to manage their wellbeing and academics, the SCC provides intensive, personalized case management services. They also play a central role in campus-wide crisis management and emergency response for students in crisis and those students impacted by the crisis.

The SCC will serve as a conduit between parents and other stakeholders, and the Dean of Students, by making initial contact, advocating for student needs, seeking information and representing the office and institution in a professional, caring, and kind manner. The SCC will be a member of the Student Life team who regularly meets with HIAR, University of Alberta Protective Services (UAPS), Residence Services, International Student Services, General Counsel, External Relations, and Faculty representatives.


  • Support students with complex non-academic issues that are impacting their academic pursuits by providing timely and coordinated services with on and off campus resources, including acting as an entry point for students to submit an account of their non-academic issue in the Office of the Dean of Students and responding as appropriate under policy
  • Provide assessment, response, and management for students in distress and those impacted by misconduct in an appropriate manner that is consistent with U of A policies and procedures.
  • Collect and review all facts pertaining to a case, drawing on mental health and case management knowledge and skills when making an initial assessment and formulates intervention plans in collaboration with colleagues.
  • Consult with the Manager, Student Care Coordination and/or Assistant Dean, Student Life on cases that may need to be escalated to the Dean of Students, that appear to be an emerging risk (moving towards imminent or urgent) or on reports that are complex and sensitive.
  • Has a thorough understanding of, and act in accordance with, the Helping Individuals At Risk Policy and Procedures, the Protocol for Urgent Cases of Disruptive, Threatening or Violent Conduct disciplinary policies at the University of Alberta (e.g. those outlined in the Student Conduct Policy, Student Misconduct Complaint Procedure, the Sexual and Gender-Based Violence Policy, the Discrimination, Harassment and Duty to Accommodate Policy), and the Freedom of Information and Protection of Privacy (FOIPP) Act.
  • Maintains student confidentiality, including verbal, electronic, and written documentation outside of imminent risk.


  • Undergraduate degree in a related field and at least five to eight years of experience working in a complex and confidential environment; consideration may also be given to other combinations of education and experience.
  • Extensive knowledge of suicide intervention, sexual violence disclosure training, risk assessment, violence prevention, and current trends in early intervention.
  • Knowledge of non-disciplinary intervention tools just a restorative justice or transformative justice
  • Experience working with diverse populations including but not limited to LGBTQ2S+, Indigenous students, students with disabilities and International students.
  • Comprehensive knowledge of the various areas within the University community, its policies and procedures (GFC, Student Conduct Policy, Sexual and Gender-Based Violence Policy, UAPPOL, Residence Community Standards, Discrimination, Harassment and Duty to Accommodate Policy, Helping Individuals at Risk policy, FOIPPA, etc.).
  • Solid understanding of procedural fairness.
  • Solid understanding of the effects of trauma on complainants, witnesses and/or respondents.
  • Ability to utilize trauma-informed practice in all interactions.

How to Apply

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.