Enrolments Officer

Full time, continuing appointment
Professional level 4/5 salary $65,168 to $81,617
Plus 17% superannuation and 6 weeks annual leave
Casuarina Campus

Utilise your excellent customer service and administration skills to provide advice and process enrolments for students at CDU

About the Position
As an Enrolments Officer you will provide administrative support in the day-to-day operations of a range of enrolment services for the University, your duties will include:

• Providing excellent customer service as well as appropriate, accurate and timely advice to students regarding enrolments, course transfers and advanced standing
• Processing student enrolments, changes of enrolments, course transfers and advance standing in compliance with relevant legislation and/or quality standards and internal work instructions
• Integrity of the data created through enrolment processes including performing system testing for all upgrades to ensure that the integrity is maintained
• Continuous improvement of policies, processes, systems and work practices
• Outstanding customer service to internal and external customers

About You
To be successful, you will possess:

• Education, training and/or relevant experience equivalent to completion of Year 12 and/or Certificate IV in a nationally accredited qualification
• Written communication skills, with the ability to respond to enquiries and update business process documentation and work instructions
• Verbal communication skills, with the ability to communicate complex processes or regulations, to provide clear information to customers and to communicate effectively and constructively with staff
• Experience working in a team of administrative or customer service staff (in the vocational or higher education sector preferred), including collaborating to achieve shared goals
• An outstanding commitment to customer-service for internal and external customers, delivering exceptional customer outcomes alongside administrative excellence

To view the responsibilities of the role please click on the: Position Profile

Remuneration
Appointment to this role will be at Professional Level 4/5 and the base salary will be in the range $65,168 to $81,617 per annum. The total remuneration package will be in the range of $76,245 to $95,491 per annum including 17% superannuation.

What’s in it for you?

• An employer who values your contribution to build a bigger, better and stronger university
• Work with a University committed to changing people’s lives for the better through training, education and research
• An enviable lifestyle within the unique and spectacular Northern Territory
• Opportunities for professional development, paid study and career progression
• 17% superannuation
• 6 weeks of paid annual leave
• 20 weeks of paid parental leave, in addition to government payments (eligibility criteria apply)
• Recognition of prior service with another Australian University / NT Government for Long Service Leave
• Free on-campus parking in designated areas
• Employee Assistance Program
• Salary Packaging opportunities

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our university community feels that they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected university in Australia, we are striving to ensure that our culture and our community is inclusive of all our staff, students and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and linguistically diverse people, people with disability, neurotypical and neurodiverse people, LGBTIQ+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.