Job Description
Full Job Description
client support representative
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- Education: College/CEGEP
- Experience: 2 years to less than 3 years
Tasks
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- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Personal suitability
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- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Workplace information
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- Remote work available
Long term benefits
- Other benefits
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week