Customer Care Consultant – Outbound Campaigns

January 7, 2023

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Job Description

Full Job Description

Customer Care Consultant – Outbound Campaigns  10HE

 

Primary Location WA-Perth – North-Balcatta Office
Organization Customer Service

 

  • Permanent (full time & part time) opportunities based in Balcatta with flexible work arrangements
  • Free onsite parking & free onsite gym
  • Opportunities to progress and develop your career, training and exposure to other roles at Water Corporation

 

Challenging conversations… difficult situations…. most people shy away.

Not you.

You know what do to because you’ve worked on outbound campaigns in a call centre environment.

You’ve mastered the skill of creating positive long-term outcomes for customers and you plan, ask questions, listen, give advice, and negotiate.

You lead conversations and ensure every customer feels valued and comfortable.

You’re proactive and persistent, but most importantly; you’re patient and resilient.

Your exemplary telephone manner and attention to detail guarantees customers receive a high-quality experience where you take the stress away and do the thinking for customers.

 

Join our newly created team in Balcatta and provide accurate and professional advice on our outbound campaigns.

 

What you’ll love about the role:

  • Competitive starting salary of $73,548 plus superannuation (total remuneration $81,271 for full time consultants)
  • Structured annual performance reviews to grow your salary and pathways for development
  • Access to long service leave pro rata after 3 years of service
  • An additional 2 wellbeing leave days each year (pro-rata for part time)
  • A staff social club with discounts for entertainment and attractions
  • Flexible working arrangements with working from home options
  • Free onsite gym and free onsite parking

 

Opportunities available:

  • Full time hours are 37.5 hours a week (5 days per week, 7.5 hours a day)
  • Part time hours are 25 hours a week (5 days per week, 5 hours per day)
  • Opening hours 8am – 5pm – You’ll need to be available and flexible to work between these hours
  • Please note part time you will be required to work full time for the initial training of 2 weeks

 

Apply Now:

Only a simple CV is required (highlighting how your skills and expertise could be put to good use). We have a few questions we would like you to answer in your application

 

Please note: As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close 08th January 2023

 

Our commitment to a diverse and inclusive workplace:

 

Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy.

We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.

We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.

We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.”