Receptionist/Administrator

Job Duties and Responsibilities

Weekend Shift (Saturday-Sunday)

• Greet upon arrival ensuring a safe, comfortable, efficient and personalized experience
• register patients according to established protocols
• request required information from patients and assist patients to complete all necessary forms and documentation and print required MOH requisitions
• ensure patients have followed necessary test protocol prior to specimen collection
• Complete data entry of required patient demographics, requisition information
• Data enter all patient and test information for MOH requisitions in an accurate and timely manner
• Verify the completeness of all OHIP documentation, update, maintain and manage patient records ensuring patient information is accurate including billing information
• Prepare paperwork forms for special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation
• Process add-on test requests and subsequent specimen selection orders
• collect co-pays and payments
• answer incoming calls and deal with inquiries and transfer calls as required
• schedule patient appointments
• Prepares packages accurately for transport per assigned procedures and protocols, with regards to incoming and outgoing post/shipments and arrange courier service ensure reception area is well maintained, neat and clean safeguard patient privacy and confidentiality
• Prioritizes safety by demonstrating appropriate infection control maintain stock of forms and office supplies complete other clerical duties as assigned
• Competencies and Skills
• communication skills – able to listen effectively and express oneself in a clear and articulate manner with strong verbal skills
• information collection and management – able to collect, organize and monitor data efficiently
• planning and organizing – able to multi-task, prioritize and schedule tasks and activities
• attention to detail – able to produce accurate and high-quality work through concern for all areas involved
• customer service skills – able to develop good customer relationships with a focus on achieving customer satisfaction and be able to relate to patients and clients even in stressful situations demonstrating empathy, flexibility, adaptability and problem-solving skills
• adaptability – able to adjust approach to meet changing demands and situations including dealing with diverse people, adaptability to change
• confidentiality – able to maintain and adhere to ethical and strictest standards of patient privacy and confidentiality

Job Types: Full-time, Part-time

Salary: $55,000.00 – $70,000.00 per year

Schedule:

• Shift work
• Weekend availability

Supplemental pay types:

• Bonus

Ability to commute/relocate:

• Auckland City, Auckland: Reliably commute or planning to relocate before starting work (Required)