Marketing Data Privacy Manager

Hiring over the festive period: Many of our colleagues will be taking a well-earned break over the festive period. We’re still advertising our open roles and as part of our commitment to providing the best candidate experience, we wanted to let you know that there may be a delay in responding to applications received between the 19th December and 2nd January. Please bear with us and we’ll be in touch as soon as we can.

Salary: c£40k depending on experience plus bonus & benefits!
Job Type: Permanent
Job Contact: 0131 245 1000

We have an incredible opportunity to join us here at Phoenix Group as a Marketing Data Privacy Manager to join our Standard Life Marketing Risk & Governance team.
Who are we?
We want to be the best place that any of our colleagues have ever worked.
We are the UK’s largest long-term savings and retirement business with c.13 million customers and c.£310 billion of assets under administration. As a market leader and FTSE 100 organisation, we understand that our scale and expertise means that we have a key role to play for our customers, colleagues and our communities to help as many people as possible secure a life of possibilities. We are tackling key environmental and social issues such as transitioning our portfolio to net zero by 2050 – but we’re not done yet.
We’ve seen huge growth and change, and this means there is enormous opportunity for our 8,000 colleagues to grow alongside us.
The Standard Life brand is our premier customer facing brand in the market, trusted by over 3 million customers for nearly 200 years. The brand supports our flagship products and propositions in the Pensions & Savings and the Retirement Solutions businesses. As part of the Standard Life marketing team, you’ll join a department that puts customers at the heart of what we do to help them live their best life in retirement.
Flexible working
You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process.
The successful candidate will be expected to attend the office 2-3 days a week.
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and safe at work, and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, disability, sexual orientation, religion, ethnicity, socioeconomic background or anything else. Whether it’s joining one of our internal employee networks, being an ally, taking positive action or simply being there to listen, everyone at Phoenix is valued and respected.
If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know so we can help you to be the best version of yourself.
The role
The Marketing Data Privacy Manager will be responsible for ensuring that all Servicing and Marketing communications are compliant with the ICO privacy regulations such as GDPR and PECR. Outlining how the different regulations can and will be used and ensuring alignment with the Standard Life strategy.
They will ensure the Servicing and Marketing rules are implemented consistently across the Pensions and Savings and Retirement Solutions businesses. This includes establishing the appropriate governance and frameworks needed to support the Servicing and Marketing Communications, such as leading working groups, creation of KPIs, developing ongoing reporting requirements and creating supporting processes. In addition, they will support the development of our contactable base. They will be responsible for monitoring the external environment for ICO updates and aligned competitor insight.
Key Responsibilities:

• Manage the development of Servicing and Marketing Communication rules and champion across the business including delivering tactical quick wins and longer-term strategic improvement associated with our data privacy compliance
• Support the development and delivery of plans to increase our marketable base and oversee their implementation
• Evolve the fundamentals of the Standard Life marketing strategy for data privacy to ensure that we take a competitive and compliant approach and communicate this with all stakeholders. Balance the different opinions, gaining consensus and approvals and drive best practice.
• Develop and embed the Servicing and Marketing rules and processes for internal and external activity
• Ensure the Standard Life communications strategy for data privacy is embedded and operationalised across the business.
• Establish and manage the working groups with internal stakeholders to monitor successes, challenges and any impact to our approach
• Protect reputation for ensuring compliance with the ICO guidelines and amplify the approach for the benefit of the business, colleagues and customers.
• Provide guidance to the Standard Life Marketing team on ICO rules around communications and digital engagement such as email, telephone and website (cookies).
• Work closely with colleagues across the business, including the Data Protection Office and Proposition, to ensure marketing activities align with ICO regulations and our commercial objectives.

What are we looking for?
Essential

• In-depth awareness of developments in the external environment, in particular data privacy regulations such as Data Protection Act, GDPR and PECR, competitor insight, ICO updates and able to translate the impact for Standard Life
• Proven experience of working in a collaborative but tenacious manner with all key stakeholders, but ultimately, making the final recommendation/ decision.
• Ability to build effective working relationships with stakeholders with competing agendas.
• Ability to work on multiple activities with varying priorities and deadlines at any one time.
• Experience of leading projects, with strong organisational skills
• Excellent verbal and written communication skills

Desirable

• Track record of growing a marketing consent base
• Experience within a Financial Services environment

Why choose us?
Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.
Sound good? If you are ready to help us make Phoenix the best place you’ve ever worked, we’d love to hear from you.

About Us

Phoenix Group is a member of the FTSE 100 index and is the UK’s largest long-term savings and retirement business. We specialise in the acquisition and management of Heritage life insurance and pension funds. We’ve businesses in the UK, Germany and Ireland and hold a broad range of both Heritage and Open products split across three key business segments: UK Heritage, UK Open and Europe. Our open business manufactures and underwrites new products and policies to support people saving for their future in areas such as workplace pensions and SIPPs, primary under the Standard Life brand. And we market corporate pension trustee services and manufacture products to be sold under other brands. Did you know Phoenix Life manufactures SunLife’s market leading Guaranteed Over 50’s plan? Find out more about Phoenix Group here.

We value diversity in our workforce and welcome enquiries from everyone.